Q: Will you take my order over the phone if I have never ordered from you before?
A: Yes, we are full service and will take phone orders if you have any major credit card. hanaflowers.com will establish an in-house account for corporate and wholesale sales. Please see wholesale information.

Q: Will you send me a bill?
A: We offer direct billing options our corporate and wholesale customers. Online orders receive a confirmation number and confirmation email and the bill will show up on your credit card statement.

Q: How do I know what to order?
A: What to order can be a real challenge for many because the selections are all so good. hanaflowers.com carries a treasure trove of different arrangement styles, seasonal flower and plant varieties as well as other gift items. If you want to make the most of your floral gift selection, following are a few tips to help you create a truly personalized gift: * Think about the recipient's personality. For example is he/she a dramatic type of person? Or perhaps romantic, artistic, traditional or outdoorsy? What are some of their hobbies or interests? Do they have a favorite color or flower? Sometimes the simple selection of a flower in a favorite color can really personalize an arrangement. Most people have had some sort of a relationship with Hawaii. * If you are ordering flowers for someone's home, what is it like? Is it traditional? Or perhaps casual, Victorian, country or contemporary?

Q: What kinds of information do I need before I make my order online or by phone?
A: Have the recipient's full name, street address and telephone number ready. Any special information such as a work number or times they will be at home are also helpful. Determine your budget before the call and have your payment information ready. Be sure to write out what message you would like to include on the enclosure card. (And, we can offer suggestions too.) Also have your information, such as billing address, phone number, email address, and how you found out about us.

Q: Can you make a special design for me?
A: Yes, this is our specialty. Communicate what you have in mind or ask for creative suggestions. Nothing can be more personal than the gift of aloha.

Q: I never know what to write on the enclosure card... any ideas?
A: Flowers have a language all their own but most people prefer to include a brief message. Some suggestions might be to look at poetry or a book of quotes for an idea. Check out the Hawaiian sayings and quotes scattered around the site for ideas.

Q: What do the colors of flowers mean? Is red always for passion?
A: In Victorian times flowers had assigned meanings but even then there was much discrepancy. Men would commission their florist to create a bouquet and therefore a "special message" which he would send to his beloved. It was up to his lady friend to decipher or "de-code" the meaning. Today there are so many flowers and colors that this tradition no longer applies. It is true that red flowers are traditionally associated with romantic love but this is not the rule. Flowers today have a much broader vocabulary and a favorite color or flower can express just the right sentiment.

Next